Shipping Policy

Last updated: October 21, 2026

Processing

Orders are processed and handed to the carrier within 1 to 3 business days. You get a confirmation email right after you order.

Delivery time

Most orders are delivered within 14 days of purchase. Rarely, customs, holidays or carrier delays can add a few days. If your order is late, email us and we will look into it.

Tracking

Every order is tracked. We email your tracking number as soon as your order ships. Tracking can take 2 to 3 days to show updates.

Cost

Shipping is free on all orders. There is nothing extra to pay for shipping at checkout.

Customs and import fees

For some countries outside the US, the local customs office may charge import duties or taxes when the package arrives. These are set by your country, not by us, and are paid by the buyer.

Address problems

Please check your address at checkout. If you spot a mistake, email us within 12 hours and we will try to fix it before your order ships. We cannot be responsible for orders sent to an address entered wrong.

Lost or damaged packages

If your package is lost or arrives damaged, email hello@kanzenknives.com with your order number (and photos if damaged). We will send a replacement or a refund.

Age requirement

Our products are kitchen knives. By ordering, you confirm you are 18 or older. Some carriers may require an adult to sign for delivery.

Questions

Email hello@kanzenknives.com. We usually reply within one business day.